Do take note our Retail outlet will be crowded during peak periods such as Saturdays, December and November. Waiting times are expected to be at least 45 minutes.
Our exchange period is 14 days subjected to T&Cs, all exchanges will be done at our retail outlet.
Product size is the size of the product's actual measurement.
Fitting of each piece may vary even for same size article.
There would be a tolerable measurement error of 5% depending on fabric type.
Our recommended age serves as a reference guide only. You can choose to purchase a different size than our chart recommends.
Due to increased demand and the current covid-19 situation, Jeep Sing Fashion shipments may experience delays.
1. Pick-up at Our Outlet
Please refer to CONTACT page for contact details and operation hours. Pick-up at our outlet is available 48 hours after online purchase made.
Receipt or invoice must be printed and brought along as proof of purchase during collection of goods.
Goods will be returned to shelf if not collected after 30 days. No refunds will be made.
2. Pick-up at PCF Centres (applicable to PCF customers only)
Delivery to selected PCF Centre is Free of Charge.
There will be no delivery of uniform to kindergarten centres during school holidays
Please ensure child is CURRENTLY ENROLLED in selected centre, otherwise goods will be returned to our outlet. Child’s name is mandatory to verify order recipient and for centre staff to identify order owner.
Goods ordered online will be processed, dispatched and delivered to selected PCF Centre within 7-10 working days.
Unfortunately, PCF centre deliveries are only available for selected centres.
If the PCF centre you're looking for isn't listed on our website, you'll only be given the option of home delivery.
*Please do not indicate another PCF centre when you checkout your cart and request for the delivery to a PCF centre that's not listed. Requests to amend self-pickup to PCF centre delivery will not be entertained as well.
Kindly do not make any of the aforementioned requests to avoid having your orders voided.
3. Direct delivery to residential address
Delivery to all other addresses in Singapore (except Tuas and Pulau Ubin) is chargeable at a flat rate of SGD5.00 per online order.
Goods ordered online will be processed, dispatched and delivered to residential address in 3-5 working days subjected to item availability. There may be 2-4 days delay due to high volume during peak periods or festive season.
Receiver’s contact number is mandatory upon checkout so that delivery personnel can reach the receiver in case of any unforeseen circumstances.
Jeep Sing Fashion processes orders we've received up till 9 am on our working days. Any order amendments (shipping address / sizes) required should be made known to email@example.com before the designated cut-off time, with no additional charges incurred.
Amendment requests after the cut-off time will be charged for an administrative fee of $5, provided that your order has not been dispatched.
Should your amendment request be sent to us after the order is dispatched successfully, there will be an administrative fee + redelivery fee of $10, under the condition where the parcel is still with our courier and has not been delivered to your residential address.
In the scenario where you've successfully received your order parcel, you may wish to do an exchange with your received item(s) at our retail store with no additional charges.
Alternatively, you may ship your items back to us via registered mail or any mail with tracking to our office address and pay a redelivery fee of $5 for us to mail your amended orders to you. Jeep Sing Fashion will not be responsible for any lost or misplaced mails.
Goods sold are NON-REFUNDABLE.
Goods sold are exchangeable within 14 days with the receipt as proof of purchase.
Goods sold are only exchangeable at our outlet or mass sales locations (during Nov/Dec).
Uniform items sold are only exchangeable for items within the same category (and of the same school uniform).
Goods can be exchanged provided that the products are in ORIGINAL condition, i.e. not washed, not worn, not altered, label not cut and in original packaging.
All exchanges are subjected to stock availability.
Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of negligence or wear and tear.
Jeep Sing Fashion reserves the right to deny an exchange on any items where the above conditions have not been met. We thank you for your understanding.