FAQ

Visit our support centre

Frequently Asked Questions

  • Order and Purchase
1. Do I need to register an account to start purchasing?
2. What are the payment modes?
3. I encounter problems in making payment online.
4. I have a discount code, how do I use it?
5. Can I amend or cancel my order after confirming and made payment?
6. Why is my order cancelled?
7. Will items be restocked?
8. What are the currencies accepted?

     

    • Delivery and Exchange
    9. Did I receive a defective or inaccurate item?
    10. Did I order an incorrect item or colour or size?
    11. What are the delivery methods and charges?
    12. Does Jeep Sing have an outlet where I can self-collect my purchases?
    13. I selected the wrong PCF Centre to collect my purchases.
    14. There seem to be some discrepancies between the measurement of the item received and the information provided.

       

      • Other Support
      15. How do I care for the apparels I have purchased?
      16. I encounter problems accessing the site.
      17. I signed up with the Newsletter but I did not receive any mailers?
      18. How soon can I expect a reply to my query?

         

         

        Order and Purchase

      • 1. Do I need to register an account to start purchasing?

        • You do not need to register an account to make purchases; you may simply checkout as a guest. Registering an account with us however allows you to make future purchases with convenience and you will have access to your order history and status.

         

      • 2. What are the payment modes?

        • We only accept payment by Debit/Credit card (Mastercard or Visa) via our payment gateway.

         

      • 3. I encounter problems in making payment online.

        • Please ensure payment is made within the stipulated timeframe after checkout, otherwise, orders will be cancelled automatically. Do verify your card type with the issuing bank.

        Kindly contact us at contact.us@jeepsing.com.sg if the payment gateway does not work.

         

      • 4. I have a discount code, how do I use it?

        • Simply key in the voucher code in the DISCOUNT CODES field and click “Apply Coupon” in the shopping cart page prior to checking out.

        Please note that we are unable to manually apply the discount code(s) to your order should you missed it during check out. Kindly ensure that all information is accurate before confirming your purchase.

         

      • 5. Can I amend or cancel my order after confirming and made payment?

        • We are afraid that no amendments can be made to your order once it has been confirmed.  However, you may drop by our outlet to do an exchange after receiving your item. Please note that all goods sold are non-refundable.

         

      • 6. Why is my order cancelled?

        • All orders will be automatically cancelled if payment is not completed within the stipulated time frame.

         

      • 7. Will items be restocked?

        • Yes, all items will be restocked when running low. Do allow us 30-60 days to restock items during low periods (March to September). Alternatively, you may visit our outlet or call us at our customer service line to check availability.

        Some items will not be restocked if there is a change in vendor for the new school year. Please check with your respective school administrator.

         

      • 8. What are the currencies accepted?

        • All prices are listed in Singapore Dollar. The respective credit card company will convert the total amount into your local currency during billing.

        We only accept Singapore Dollar for purchases at our outlet.

         

        Delivery and Exchange

      • 9. Did I receive a defective or inaccurate item?

        • We apologise if we happened to send you a defective or incorrect item, please drop down to our AMK outlet within 14 days from the date of purchase along with the invoice and item(s) and our retail staff will assist you with the process.

         

      • 10. Did I order an incorrect item or colour or size?

        • We do not accept any returns. However, you may drop by our outlet to exchange the item or colour or size. All exchanges are subjected to availability.

         

      • 11. What are the delivery methods and charges?

        • Please refer to our “Delivery and Exchange Policy” the bottom of our site for more information.

        Kindly ensure all information provided is accurate and up to date. Jeep Sing is not held responsible for purchases delivered to a wrong address due to customer’s negligence.  

         

      • 12. Does Jeep Sing have an outlet where I can self-collect my purchases?

        • Yes. Our retail outlet is located at 4012 Ang Mo Kio Ave 10, #01-09 Techplace 1, Singapore 569628. Please refer to CONTACT US page to find out how to get there.

         

      • 13. I selected the wrong PCF Centre to collect my purchases.

        • Your package will be returned to our warehouse. Please contact us via email or telephone to inform the correct PCF Centre and we will reschedule the delivery. You may collect your purchases from the revised PCF Centre after 5 working days.

        If urgent, you may request for collection at our retail outlet.

         

      • 14. There seem to be some discrepancies between the measurement of the item received and the information provided.

        • The item is not considered defective if the actual measurement is within +/-5% tolerance. If the measurement falls outside this range, please visit our outlet for a 1-to-1 exchange.

         

        Other Support

      • 15. How do I care for the apparels I have purchased?

        • Please refer to the care label attached to all our apparels respectively. Alternatively, you may refer to the care guide under SUPPORT at the bottom of our site.

         

      • 16. I encounter problems accessing the site.

        • You may want to try using another browser to access our site. Kindly ensure that your browser has been updated to the latest version available. If you are still facing difficulties accessing our site, please contact us at contact.us@jeepsing.com.sg

        This website has been optimized for viewing in the following browsers with JavaScript turned on: 
        - Windows Internet Explorer Version 10.x (with OS-level Patch MS12-006) or higher. 
        - Mozilla Firefox 10.x or higher. 
        - Opera 11.6 or higher.
        - Safari 6.x (with OS-level Patch OS X 10.9 Mavericks) or higher.
        - Google Chrome 16.x or higher. 

        Please note that if you are using another browser or older versions of the above-mentioned browsers, you may be vulnerable to known security issues or you may not experience optimized performance.

         

      • 17. I signed up with the Newsletter but I did not receive any mailers?
        • Please check if our mailer has landed in your junk/spam folder. If you still do not receive our mailers, you may want to check whether you have given us the correct email address.

         

      • 18. How soon can I expect a reply to my query?

        • We aim to respond to your query within 2-3 working days. However, do expect some delays during our peak period from October to February.