Frequently Asked Questions
- Order and Purchase
2. What are the payment modes?
3. I encounter problems in making payment online.
4. I have a discount code, how do I use it?
5. Can I amend or cancel my order after confirming and made payment?
6. Why is my order cancelled?
7. Will items be restocked?
8. What are the currencies accepted?
- Delivery and Exchange
10. Did I order an incorrect item or colour or size?
11. What are the delivery methods and charges?
12. Does Jeep Sing have an outlet where I can self-collect my purchases?
13. I selected the wrong PCF Centre to collect my purchases.
14. There seem to be some discrepancies between the measurement of the item received and the information provided.
- Other Support
16. I encounter problems accessing the site.
17. I signed up with the Newsletter but I did not receive any mailers?
18. How soon can I expect a reply to my query?
Order and Purchase
You do not need to register an account to make purchases; you may simply checkout as a guest. Registering an account with us however allows you to make future purchases with convenience and you will have access to your order history and status.
We only accept payment by Debit/Credit card (Mastercard or Visa) via our payment gateway.
Please ensure payment is made within the stipulated timeframe after checkout, otherwise, orders will be cancelled automatically. Do verify your card type with the issuing bank.
Kindly contact us at firstname.lastname@example.org if the payment gateway does not work.
Simply key in the voucher code in the DISCOUNT CODES field and click “Apply Coupon” in the shopping cart page prior to checking out.
Please note that we are unable to manually apply the discount code(s) to your order should you missed it during check out. Kindly ensure that all information is accurate before confirming your purchase.
We are afraid that no amendments can be made to your order once it has been confirmed. However, you may drop by our outlet to do an exchange after receiving your item. Please note that all goods sold are non-refundable.
All orders will be automatically cancelled if payment is not completed within the stipulated time frame.
Yes, all items will be restocked when running low. Do allow us 30-60 days to restock items during low periods (March to September). Alternatively, you may visit our outlet or call us at our customer service line to check availability.
Some items will not be restocked if there is a change in vendor for the new school year. Please check with your respective school administrator.
All prices are listed in Singapore Dollar. The respective credit card company will convert the total amount into your local currency during billing.
We only accept Singapore Dollar for purchases at our outlet.
Delivery and Exchange
We apologise if we happened to send you a defective or incorrect item, please drop us a message at our CONTACT page. We will get back to you as soon as we can and exchange a new item for you.
We do not accept any returns. However, you may drop by our outlet to exchange the item or colour or size. All exchanges are subjected to availability.
Please refer to our “Delivery and Exchange Policy” the bottom of our site for more information.
Kindly ensure all information provided is accurate and up to date. Jeep Sing is not held responsible for purchases delivered to a wrong address due to customer’s negligence.
Yes. Our retail outlet is located at 4012 Ang Mo Kio Ave 10, #01-09 Techplace 1, Singapore 569628. Please refer to CONTACT US page to find out how to get there.
Your package will be returned to our warehouse. Please contact us via email or telephone to inform the correct PCF Centre and we will reschedule the delivery. You may collect your purchases from the revised PCF Centre after 5 working days.
If urgent, you may request for collection at our retail outlet.
The item is not considered defective if the actual measurement is within +/-5% tolerance. If the measurement falls outside this range, please visit our outlet for a 1-to-1 exchange.
Please refer to the care label attached to all our apparels respectively. Alternatively, you may refer to the care guide under SUPPORT at the bottom of our site.
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We aim to respond to your query within 2-3 working days. However, do expect some delays during our peak period from October to February.