Due to increased demand and the current covid-19 situation, Jeep Sing Fashion shipments may experience delays.
Direct delivery to residential address
- Delivery to all other addresses in Singapore (except Tuas and Pulau Ubin) is chargeable at a flat rate of SGD5.00 per online order.
- Goods ordered online will be processed, dispatched and delivery to residential address is estimated to be around 3-5 working days* subjected to item availability.
- From November to January: Delivery is estimated to be around 5-8 working days* subjected to item availability during November to January.
There may be 2-4 days delay due to high volume during peak periods or holidays.
- Receiver’s contact number is mandatory upon checkout so that delivery personnel can reach the receiver in case of any unforeseen circumstances.
Jeep Sing Fashion processes orders we've received up till 9 am on our working days. Any order amendments (shipping address / sizes) required should be made known to firstname.lastname@example.org before the designated cut-off time, with no additional charges incurred.
- Order amendments have to be made before 9 am of the next working day after purchase. All orders are final after that.
Amendment requests after the cut-off time will be charged for an administrative fee of $5, provided that your order has not been dispatched.
Should your amendment request be sent to us after the order is dispatched successfully, there will be an administrative fee + redelivery fee of $10, under the condition where the parcel is still with our courier and has not been delivered to your residential address.
In the scenario where you've successfully received your order parcel, you may wish to do an exchange with your received item(s) at our retail store with no additional charges.
Alternatively, you may ship your items back to us via registered mail or any mail with tracking to our office address and pay a redelivery fee of $5 for us to mail your amended orders to you. Jeep Sing Fashion will not be responsible for any lost or misplaced mails.
Pick-up at Our Retail Outlet
- Pick-up at our outlet is available 5 working days after online purchase made. You will receive a email notification indicating your order is ready for pickup.
- Receipt or invoice must be printed and brought along / digitally shown as proof of purchase during collection of goods.
- Goods will be returned to shelf if not collected after 30 days. No refunds will be made.
Retail outlet operating hours.
Monday to Friday : 10am to 6pm
Lunch break hour is from 1pm to 2pm (Monday to Friday).
Saturday : 10am to 2pm
Sunday & Public Holiday : Closed
Pick-up at PCF Centres (applicable to PCF customers only)
- Delivery to selected PCF Centre is Free of Charge.
- There will be no delivery of uniform to kindergarten centres during school holidays
- Please ensure your child is CURRENTLY ENROLLED in selected PCF centre. Child’s name is mandatory to verify order recipient and for centre staff to identify order owner.
- Goods ordered online will be processed, dispatched and delivered to selected PCF Centre within 7-10 working days. Do expect an additional delay of 14 working days during our Peak seasons between November to January.
Unfortunately, PCF centre deliveries are only available for selected centres.
If the PCF centre you're looking for isn't listed on our website, you'll only be given the option of home delivery.
*Please do not indicate another PCF centre when you checkout your cart and request for the delivery to a PCF centre that's not listed. Requests to amend self-pickup to PCF centre delivery will not be entertained as well.
Kindly do not make any of the aforementioned requests to avoid having your orders voided.
- Goods sold are NON-REFUNDABLE.
- Goods sold are exchangeable within 14 days with the receipt as proof of purchase.
- Goods sold are only exchangeable at our retail outlet or mass sales locations (during Nov/Dec).
- Uniform items sold are only exchangeable for items within the same category (and of the same school uniform).
- Goods can be exchanged provided that the products are in ORIGINAL condition, i.e. not washed, not worn, not altered, label not cut and in original packaging.
- All exchanges are subjected to stock availability.
- Our exchange policy does not cover damage resulting from unique, accidental, or random damage that is the result of negligence or wear and tear.
Jeep Sing Fashion reserves the right to deny an exchange on any items where the above conditions have not been met. We thank you for your understanding.
Last update: 5th May 2021.