FAQ
If you are unable to find your answers to your questions do Visit our support centre
Frequently Asked Questions
- Order and Purchase
2. What are the payment modes?
3. I encounter problems in making payment online.
4. I have a discount code, how do I use it?
5. Can I amend or cancel my order after confirming and made payment?
6. Why is my order cancelled?
7. Will items be restocked?
8. What are the currencies accepted?
- Delivery and Exchange
10. Did I order an incorrect item or colour or size?
11. What are the delivery methods and charges?
12. Does Jeep Sing have an outlet where I can self-collect my purchases?
13. I selected the wrong PCF Centre to collect my purchases.
14. There seem to be some discrepancies between the measurement of the item received and the information provided.
- Other Support
16. I encounter problems accessing the site.
17. I signed up with the Newsletter but I did not receive any mailers?
18. How soon can I expect a reply to my query?
Order and Purchase
You do not need to register an account to make purchases; you may simply checkout as a guest. Registering an account with us however allows you to make future purchases with convenience and you will have access to your order history and status.
We accept payment by Debit/Credit card (Mastercard or Visa), DBS PayLah! and PayNow by HitPay via our payment gateways.
Do take note that your billing address has to be the same as your card that was used for credit/debit card checkout.
Please ensure payment is made within the stipulated timeframe after checkout, otherwise, orders will be cancelled automatically. Do verify your card type with the issuing bank.
If you would like to contact us further, do submit a contact request form
Simply key in the voucher code in the DISCOUNT CODES field and click “Apply Coupon” in the shopping cart page prior to checking out.
Please note that we are unable to manually apply the discount code(s) to your order should you missed it during check out. Kindly ensure that all information is accurate before confirming your purchase.
We are afraid that no amendments can be made to your order once it has been confirmed. However, you may drop by our outlet to do an exchange after receiving your item. Please note that all goods sold are non-refundable.
All orders will be automatically cancelled if payment is not completed within the stipulated time frame.
Yes, all items will be restocked when running low. Alternatively, you may visit our outlet or do submit a contact request form to check availability.
Some items will not be restocked if there is a change in vendor for the new school year. Please check with your respective school administrator.
All prices are listed in Singapore Dollar. The respective credit card company will convert the total amount into your local currency during billing.
We only accept Singapore Dollar for purchases at our outlet.
Delivery and Exchange
We apologise if we happened to send you a defective or incorrect item, please drop down to our AMK outlet along with the invoice and item(s) and our retail staff will assist you with the process.
Goods sold are exchangeable within 14 days from date of purchase at our retail store with the physical receipt or 14 days from the delivery date upon receiving the items via delivery with the email invoice as proof of purchase for online purchases.
If you would like to contact us further, do submit a contact request form
We do not accept any returns. However, you may drop by our outlet to exchange the item to a different size. All exchanges are subjected to availability.
Please refer to our “Delivery and Exchange Policy” the bottom of our site for more information.
Kindly ensure all information provided is accurate and up to date. Jeep Sing is not held responsible for purchases delivered to a wrong address due to customer’s negligence.
Yes. Our retail outlet is located at 4012 Ang Mo Kio Ave 10, #01-09 Techplace 1, Singapore 569628. Please refer to CONTACT US page to find out how to get there.
Please inform us immediately and contact us via email or telephone to inform the correct PCF Centre so that we can amend the shipping address. However, once your order has been processed & dispatched to the wrong PCF Centre, we regret to inform that we are unable to withdraw the package and make a re-delivery as our courier agents can only make a one-way delivery trip. Please proceed to make arrangements with the respective school staffs for the collection of purchases.
Jeep Sing is not held responsible for purchases delivered to a wrong address due to customer’s negligence.
The item is not considered defective if the actual measurement is within +/-5% tolerance. If the measurement falls outside this range, please visit our outlet for a 1-to-1 exchange.
Other Support
Please refer to the care label attached to all our apparels respectively. Alternatively, you may refer to the care guide under SUPPORT at the bottom of our site.
You may want to try using another browser to access our site, you may refer to the browsers listed in the next paragraph. Kindly ensure that your browser has been updated to the latest version available.
If you would like to contact us further, do submit a contact request form
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We aim to respond to your query within 2-3 working days. However, do expect some delays during our peak period from October to February.